Full-Time- On Call Rotation
Job Summary
The IT Specialist / Network Technician works under the direction of the IT Director and is responsible for keeping the hospital’s technology running smoothly. This includes supporting computers, servers, networks, phones, software, and other technology used throughout the hospital and clinics. The position provides day-to-day technical support to staff, helps maintain system security, supports clinical applications, and assists with technology projects. This role also helps ensure compliance with HIPAA requirements and provides prompt, professional customer service.
Key Responsibilities
- Maintain and troubleshoot computers, servers, printers, networks, software applications, and other technology equipment.
- Provide technical support to hospital and clinic staff, resolving hardware, software, email, and connectivity issues.
- Support Microsoft Windows environments, Active Directory, Microsoft 365, network infrastructure, and cloud-based systems.
- Assist with cybersecurity efforts, software updates, system backups, disaster recovery planning, and user account management.
- Support clinical software, pharmacy technology, telecommunications systems, digital fax services, and security-related systems.
- Help maintain and update the hospital website.
- Work with vendors and departmental staff to identify and resolve technology issues.
- Assist with technology upgrades, implementations, and special projects.
- Document issues, solutions, and system changes as needed.
- Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA regulations.
Physical Requirements
- Frequent standing, walking, bending, and reaching.
- Ability to lift up to 50 pounds.
- Work around computer equipment, network hardware, mechanical systems, and other hospital equipment.
- Must have adequate vision, hearing, and manual dexterity to perform technical work safely and effectively.
- Ability to work under pressure, prioritize tasks, and meet deadlines.
- Ability to work in a fast-paced healthcare environment.
Minimum Qualifications
- Associate degree, technical training, or equivalent work experience in Information Technology, Computer Science, Networking, or a related field preferred.
- Two or more years of experience in technical support, networking, systems administration, or a similar IT role.
- Strong working knowledge of Microsoft Windows, Active Directory, Microsoft 365, networking, servers, and cybersecurity best practices.
- Excellent troubleshooting, communication, customer service, and problem-solving skills.
- Ability to work independently, maintain confidentiality, and comply with HIPAA requirements.
- Relevant certifications such as CompTIA, Microsoft, or Cisco are preferred.
