Full Time
Job Summary
We are seeking a friendly, detail-oriented Financial Patient Assistance Representative who assists patients with financial assistance and Medicaid applications, including Presumptive Missouri Medicaid screenings. This position helps patients identify payment options, financial resources, and insurance coverage while supporting revenue cycle processes through pre-certifications and authorization coordination. The representative also assists with hospital payment plans, patient registration, and provides excellent customer service to patients and families.
Essential Job Functions
- Assist patients with financial assistance applications, Medicaid, and Presumptive Missouri Medicaid screenings.
- Help patients understand payment options, including AblePay and hospital payment plans.
- Identify insurance coverage and other financial resources available to patients.
- Coordinate insurance pre-certifications and authorizations for procedures and services.
- Register patients and ensure accurate demographic, insurance, and billing information.
- Answer incoming calls, direct inquiries, and assist visitors.
- Maintain accurate records and protect confidential patient information in compliance with HIPAA.
- Work collaboratively with hospital departments while providing courteous and professional customer service.
- Perform other duties as assigned
Physical Requirements
- Frequent sitting, talking, and computer use
- Occasional standing, walking, kneeling, or reaching
- Infrequent lifting of 50+ lbs
- Ability to work near mechanical parts and in moderate to high noise levels
- Good visual, auditory, and manual dexterity
- Ability to work in stressful environments
Minimum Qualifications
- High school diploma or equivalent preferred
- Knowledge of medical terminology desirable
- Prior healthcare or admissions experience preferred
- Strong communication and customer service skills required
- Bilingual ability a plus, but not required
